iStudio makes webcasting your Life, Business, Marriage or Opportunities simple! Listed below are our most frequently asked questions that may assist you. If you would like more information please fill in our contact form. If you have any feedback we would like to hear from you.
• 1 How does it work?
When you order the service, we will reserve your Webcast channel, create a web page or website and create an eCard (wedding evite) for you to send to the guests you wish to attend via the internet. Your Webcast channel will be open for 2 days; the day before and the day of your wedding.
• 2 What do I need to webcast my wedding?
Your basic requirements are very simple. You need (1) A video camera with a fire wire connection (or preferred video capture connection) to a computer or laptop (2) Your favorite web browser (3) basic high-speed internet connection. See detailed technical specs here. Upon the confirmation of your order, we would set up your link and webpage to the dates specified you simply then connect and broadcast.
• 3 How will my guests view the wedding using your service?
Users who wish to view your wedding, would log on through any webbrowser via your own address to view your wedding at the time of the event. The link provided in the eCard we create for you will drive them to your wedding Webcast location on our website.
• 4 How much does it cost for a wedding webcast?
Webcasting packages start at just $695. This allows you to get your video online for up to 20 viewers! Additional costs you should consider through iStudio.net.au are video shooting services, equipment rental, and portal additions (iStudio Guest book, Gift Registry Linking, Photo Album).
• 5 How many people can logon and watch my wedding online?
By default your webcast is limited to 20 player connections (some connections may be shared by multiple viewers in the same location). If you need larger viewing access, we have additional plans available.
• 6 What if I am having an outdoor wedding?
We have Webcast events before using a wireless broadband service provider's air card and a laptop with a fire wire connection to the camera or live feed from a multi-camera setup. Although a hard-wired connection is preferable and recommended, an outdoor Webcast can be successful, provided that the wireless broadband connection is strong. Please keep in mind that the length of your Webcast is subject to the battery life of your laptop.
• 7 Will the video be available online after my wedding? How long?
After your wedding, we take your edited (or unedited) video footage and re-digitize to a higher quality video stream and upload to our streaming media servers so you and your family can access for 30 days after the wedding. To keep your webcast up longer, a small monthly fee may apply.
• 8 How can I know how many people watched?
With the basic webcast package, you will receive a report of the number of connections to your video stream. To gather more information, we recommend adding a Guest book to your Webcast.
• 9 What if our church/location doesn't have an internet connection?
Even if your venue does not offer high speed internet connections, you may still be able to webcast your wedding. Your options may include a lower quality broadcast over a dial-up internet connection or a wireless broadband option through one of the major cell phone carriers. Because each situation is different, we recommend calling us and one of our streaming video engineers will be happy to contact the technical staff at your venue to discuss your best options.
•10 How long can my wedding webcast be?
The basic packages include a live broadcast with a maximum length of 4 hours. If you have special circumstances that require a longer broadcast, we can arrange for that for an additional fee.
•11 Can someone from your company be present to make sure the
connections are working, and if yes how much would that cost?
Yes. One of our consultants can be present to make sure all the connections are working, and additionally, Webcast the event for you. While there at the event, the consultant would establish the connection to the server, make sure the audio and video feed from the cameras are coming in to the computer, and actually do the task of streaming the content for you, which allows you to concentrate more on catering to your guests. The fee for this is $1,200.00 per day (per consultant) plus travel expenses. Most often, only one consultant is needed for this. This does not include video filming, production or editing services.
•12 Is it possible to do some editing after the live Webcast?
The Webcasting service does not include video filming and editing services, however, we do have video production service partners.
•13 What happens if the Webcast "doesn't happen" for whatever reason?
Our service is based on setting up, reserving and opening your Webcast channel to allow for live streaming, along with setting up your webpage and eCard. Since the fee charged is a service setup fee for a one-time event, the following would apply in this case. Once we setup, reserve or open the Webcast channel and webpage, service is then considered delivered. However, if you cancel prior to 15 days before the scheduled wedding, or if we determine that service was not delivered due to technical difficulties from our end, or for any reason that is due to our negligence, we will issue a full refund. Generally, we are not responsible for cancellations, rescheduling or the failure to utilize the Webcasting service. In some unique cases, we will allow one time to reschedule the event as long as the request is submitted at least 15 business days prior to the initially scheduled event. If you cancel your account within 15 days prior to the wedding date, we will refund 50% of the service fee. A refund will not be issued for accounts that are not cancelled prior to 2 days before the scheduled wedding date.
•14 How do I get started?
Click
HERE to be directed to our sign-up form. Choose your level of service from the dropdown menu, fill-in all the blanks and click the [
SIGN UP] button to be taken to the order confirmation page. There you will have the option to finalize your order by paying with your credit card.